RSP Heating and Air


Read what our customers are saying about RSP HVAC!

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Greg Sherrow says:

I would like to thank you for your wonderful service. Our A/C went out on a Sunday. I called on Monday they said they would be out between 12-1. That was fine. They called back and said they could come earlier and showed up at 10. Phil checked the unit and gave me a quote to have it repaired. The unit was about 30yrs old so we decided to have a new system installed. We purchased a Trane on Tues they said it would be installed on Sat. I got a call on Wed and they could come and install it on Fri. Mike and Rowdy came Today at 7AM and installed the new Unit with in a few Hrs. I am happy with the service you provided along with the portable A/C we used in the bedroom. I would highly recommend RSP. Thank you for your out standing service.

Leslie and James says:

We wanted a new system installed, after seeing reviews and listening to other people we decided to go with RSP. glad we did Steve was a big help planning for our new setup and making sure everything would fit and work for our needs. the installers that came out mike and Zane were very professional and clean, they did a great job setting it all up. Over all we are very happy with the way everything turned out. The System looks really nice and runs great.

Sharon Gideon says:

I needed service on a very hot Saturday evening. I have severe breathing issues so it was extremely important that I get serviced asap. Phil came and did a wonderful job. He was professional, courteous and knew exactly what to do. Everyone at RSP was great.
Again Thank You very much Phil and I appreciate all you did for me.

B Naas says:

Andy has proven time and again to be knowledgeable about our system, always has good advice, arrives on time, does a great job, and is very personable to boot!!

Duane Schroeder says:

From the service call, planning , repair and costing " Steve " to the install "new a/c unit "Josh & Kenney what a pleasure . Professional , Efficient and Curtious . Thank you !

Josh westfall says:

I could not have asked for better service. Rowdy Young was very professional and Mike and Rowdy did an excellent job with the installation.

Alan.Kahler says:

I installed a new air conditioning unit last year and foam insulation. I have been very happy with my decision to use RSP, they are very professional and excellent job. We also received a free check up for 2 years. I highly recommend RSP, we just had our first check up Jim and did a excellent job. Thanks RSP!

Andrew Nicholson says:

Thank you rsp for doing such a great job installing our new unit mikie and woodie showed professional work, they were curtious, those two guys get a 5 star rating for their job they did, rsp is number one our book, goosd job guys

Kathy Volkening says:

We were very happy with the services RSP provided. From getting out estimate on a new heating/ac to getting the unit installed, everyone was very professional and great to work with.

Mark Stirneman says:

Chris and Rowdy were a pleasure to have working for us. They were very professional and did an outstanding job. Always ready to answer any questions. They were very thorough and worked efficiently under sometimes tight crawl space situations.

Carla Nolen says:

100% satisfaction. Great service. Prompt. Neat work. One of the two providers who showed up on time. The only one who completed the work exactly when they said they would. Friendly customer service. Easy to contact.

Lloyd & Deborah Bandy says:

The installation was very professional, clean and efficient. Installers were courteous and considerate. We would highly recommend RSP to anyone looking for a new HVAC system.

John & Shirley Collins says:

Rowdy Young was our sales representative. He did a wonderful job explaining to us everything about what would be done and the efficiency of the unit. The installers of the unit were fast, efficient and very mannerly. Enjoyed meeting them.

Lawrence & Iris Bradley says:

Mikey and Mike did a wonderful job installing our heating and cooling units. They were very efficient and explained how to work the thermostat very well. They cleaned up any mess that was made, which was very little and disposed of our old system so we didn’t have to. Would recommend them and your company to anyone. Very, very satisfied.

Pam Hicks says:

My experience with RSP was excellent. Rowdy went above and beyond to get my AC working. They explained my options in detail and helped me through the processes without pressuring me. Rowdy even came out and installed temporary AC units to get me through until my new unit arrived. I will recommend RSP to my friends and family. Great job!!!

Wanda Bangs says:

We were very satisfied with the service we received. Both Josh and Kenny were very knowledgeable and helpful. I would highly recommend RSP to family and friends. Great service and great people.

Shaun Hampton says:

The install crew was fast, efficient and friendly. They were in and out faster than I thought they would have been with any other company. Excellent work.

Brad Roberts says:

Several months ago we had water damage to our home. RSP was very quick to come out, inspect, and give an estimate for the work needed to be done. Beyond that, they were truly concerned and empathetic to what we were going through. They went above and beyond with repairs with a very nice touch of customer satisfaction. I highly recommend RSP for your heating and air needs.

Kevin Sylwester says:

All of the staff was wonderful. Steve presented several options clearly and completely. People in the office were always friendly on the phone. Installers were very professional. They also helped to relocate a thermostat and went beyond their job to help us out. Will definitely recommend RSP to others!

Bev & Carroll Henson says:

We are 100% satisfied with our air conditioner installation. Cools great. The installers did a great job. Thanks to all the employees at RSP for a job well done. If someone asks us about air conditioning or heating we will recommend you 100%.

Harold Stone says:

I called RSP to service a unit that was bought in Paducah and was not working. He did everything possible to fix it. After we found it was such poor quality and the frustration of dealing with that company I decided to buy a new Trane from RSP. Mainly because I was so impressed with Andy’s effort and the courtesy of Tierney keeping me updated when he would be here. Curtis sold me what I needed and was a pleasure to work with. Josh & Kenny did an outstanding job installing the unit. Everyone I met at RSP from Jennifer to all the staff was very helpful. Thank you for excellent service and I will recommend RSP to anyone who needs the best.

Debbie Dunn says:

I was very pleased with the work these guys did to install my new unit. They were very friendly and respectful. They were very helpful in helping me understand how my unit worked. I feel as they went beyond their duties when they found the problem with me electrical box and fixed it. I was very pleased with all they did and would recommend them to others.

Garry Tanner says:

What an excellent and very professional company. From the first phone call we placed to your company to the installation of our new unit was handled in such a friendly and professional manner. I have never seen such a wonderful company to go above and beyond measure to help in any way that they could. Thanks to a wonderful company.

Sally Rosenboom says:

The installation went great. The installers were very courteous and professional. They cleaned up completely so by the end of the day, you could not even tell they had been there. All questions were answered thoroughly. Great to work with!

Pat Caporale says:

I expected to let 2 strangers into my house but instead I welcomed in TWO friends – Michael & Arlin. These guys did an awesome job!! They came in and got right to work and worked endlessly until everything was completed and completed to satisfaction. These guys were so knowledgeable. They explained everything to me. I couldn’t have been any happier with the entire process. I really didn’t know what to expect and what clean up I’d have to do – but there was no clean up. They rolled out a mat when they came in and rolled it back up when they left! I trusted them completely and and was satisfied beyond my expectations!! I’m so happy!!

James Burke says:

I guess if it’s possible to have a pleasant experience with having a completely new AC and furnace installed, our experience was a pleasant one. Mike and Arlin did an excellent job with our installation. The workmanship was high quality and very professional. The two of them worked well together and they were very efficient. I saw virtually no idle time with either one. They were courteous in answering my questions and took great pains to insure they didn’t damage our home in any way. Mike did an excellent job making cold air return transitions. Since the new furnace was wider than the old one, Mike has very limited space to get a proper fit with the transitions. Arlin did a very nice job of installing the new coolant lines from the AC to the A-coil. All in all, I was very pleased with their work. I appreciate how quick Rowdy came out on a Saturday afternoon to give me an estimate. He took time to explain my options in replacing my AC unit that had just gone out. He was very professional and knowledgeable.

William Stewart says:

Very good customer service. We had Steve Shields come over and explain all the units RSP offers. He was very polite, friendly and knowledgeable. He even came over a second time to help with the financing part. Mikey and Rowdy were the gentleman who installed our AC unit. Both very nice, friendly and efficient with installing. The installation was much quicker than anticipated. Great job guys! We are very pleased with our experience.

Joseph & Crystal Shulda says:

We have given our AC unit and new air purifier a week or more to work. We absolutely love our new unit. It’s so quiet and cool in here. We loved our salesman, Steve. He was excellent on informing us of our options that fit our budget. Our installers were so professional and quick. We appreciated them working on the weekend. The service was above and beyond expectations. Thank you so much.

Wesley & Chasity Tartt says:

Everyone we dealt with was super nice including receptionist, salesperson, Rowdy and the 2 installers. We appreciated the portable AC since our air was out for over a week. The new system is working great. We were pleased with financing offers. We would highly recommend RSP to anyone.

Kelly & Staci Russell says:

From the very first phone call everything has run quite smoothly. Curtis gave us all the information we needed to purchase a new unit. Tabby was great in sending a portable AC for us to get by until our unit was installed. So glad we ended up doing that. Rowdy and Mikey were very proficient during the install. Couldn’t be more happy with our purchase of the unit and RSP for always taking great care of us.

Mickey Joffe says:

Everyone we spoke to and dealt with were friendly. The work was well done. The work area was left clean. We have no problem recommending you to anyone who has need of repairs or a new system. We were very well pleased.

Jerry Simpkins says:

Josh & Ken were very nice, polite and professional. The install was done in a timely manner and they answered all my questions. I would recommend these two men for any install. I was also very glad to hear about how RSP is treating its employees. I spent 30 years in a union and I know a company must pay its people a decent wage plus benefits if you want to help grow the economy in Southern Illinois. So I also thank RSP for that. Thanks

Adam & Rachel Anderson says:

The two gentleman that installed today’s unit did a fantastic job! They showed up as expected and explained in detail all they would be doing today. I had several questions and never once did I feel they were rushed or bothered by them. The unit looks a hundred times better than I expected! Both young men were extremely pleasant and kind – and I know that bonus room (as well as outside) was extremely hot and uncomfortable! Time after time I am impressed with the quality of service RSP provides and we continually recommend them to all of our friends and families! Job well done!

Sharon Waldrop says:

The guys did a great job. They were very respectful of our house. We do appreciate they got it done in one day.

Lisa Pulley says:

All RSP staff that I came into contact with during the process were very courteous, friendly and professional. This includes Mike, Eric, Josh, Kenny and Tabby. I can already tell that the work done is going to solve the problem of keeping the upstairs bonus room cool. Thank you!

Susan Jordan says:

So pleased with our service. This is our second system to be installed. Your installers are very friendly and professional. When they leave you’d never know they’d been here. Everything is cleaned up and returned to the condition they found it. Everyone we’ve dealt with from RSP has been great! Thank you so much!

Jerry Hefner says:

From start to finish all people we talked with and saw were very professional. They installed a new heat pump, cleaned all their mess up and explained operation of the new unit. Everything went very well. Pleased with everything.

Chris Mitchell says:

When you call, you get Tabby. The first person you talk to usually sets the tone for the rest of your experience. Tabby’s incredible. She listens, is caring and knowledgeable. Then we were visited by Rowdy and Curtis. Yes, they came to us and discussed in detail what unit was appropriate for our needs. There was no pressure or hurriedness. I have had rheumatoid arthritis since age 15. There are days I can’t get out, so them coming to us was a blessing. We found everyone from RSP to be quick, efficient, clean and neat in what they do. Josh and David were extremely cordial and cleaned up everything. What’s more rare is that every employee was happy with their position and couldn’t say enough positive things about their employer.

Jame Pope says:

Great job by the install associates. They answered several questions by working together to get a big job done well. They seem to enjoy their work and were able to solve unexpected problems as they occurred. They were clear in explaining the functions of the furnace and made sure that I could work the thermostat before leaving. They offered friendly help after the install on any other questions I may have.

Marie Hopkins says:

From the beginning, Lisa & Steve were pleasant, knowledgeable and caring. They explained everything and made sure we knew what we were buying. Then the two young men that installed the furnace and AC were first of all early upon arrival and were here all day just a little over 8 hours. Then they made sure to go over equipment, thermostat, surge protection and just showing how to turn the whole system off. Thanks for your professional and caring company. We will recommend your company to anyone.

Hubert Palmer says:

Job well done! RSP, in my opinion, represents customer satisfaction and high quality craftsmanship. Thanks for the great experience. If opportunity comes, my wife and I will definitely recommend RSP to anyone! PS - Best customer service we have received in years. Thanks!

Chris Hanners says:

Great company to work with! Very professional people.

Krystal Dukes says:

Awesome job!!! Very polite, knowledgeable, answered all my questions, confirmed what the salesperson had said. Cleaned everything up after install. A job well done!!!

Dianna Wear, Hyatt says:

We used RSP to access our HVAC needs for our renovation project for our new Call Center location. The level of customer service, experience and knowledge was beyond expectation. The RSP team understood our specific needs and delivered quality, timely service. They took the time to walk through each phase of our project and even the simpler stages of cleanings and maintenance. Their team was professional and friendly and made this transition so easy. Being able to have RSP support our Hyatt team is a WIN!! Thanks again!

Mike Steele says:

I received service/installation of an HVAC unit by the employees of RSP. Both techs were extremely knowledgeable, professional and efficient. Both were about the business, polite and most importantly, ambassadors to the company. Keep these two assets and continue the work as they labored well as a team. Great initial service, a satisfied customer.

Dan Doughty says:

We have been extremely please with the service we have received from RSP. The office staff is very friendly and helpful all the way to sales and service staff. Nothing but great service.

Jon Shaffer says:

Michael and Broc were friendly and courteous. Both took great care with our home and ensuring it remained clean. The installation was very professionally done and the results look great. Michael demonstrated our full system and was very patient in answering all of our questions. We wanted to recognize Lisa as well. She was very patient in the sales process by analyzing our home, offering several options, and worked with us over many days to build the system that was just right for our needs. She did not push more than we needed and listened to what we wanted to deliver just the right package. Thank you RSP for a job well done.

David Olson says:

We are very satisfied with our Trane unit. The installers did excellent work, very neat, and cleaned up very good when they left. We also liked Rowdy Young, very knowledgeable.

Darrell Burris says:

We are very satisfied with both the work performed and the courteous and professional behavior of the installers and everyone else we dealt with in this process. I will be happy to recommend your company to anyone needing HVAC work. Thanks for the good work.

Diane Karnes says:

Very professional service from our initial visit until the end. Every person we were in contact with was kind, courteous and professional. Unit working well - very pleased!

Jason Logsdon says:

The crew arrived on time, I was pleased to see smiles - an indication that they were ready to do the job. Crew was very polite and made it clear that it was important that we were satisfied with all. They were happy to answer all questions - again very polite - great attitudes! The install went smooth, job was completed by 2:30 - and they did a great job cleaning up. We couldn't be happier!

Anne Hale says:

Rowdy & Mikey were great! They quietly and calmly discussed options and went about their work. They didn't even break off a limb of the plant that was clearly in their way. The furnace is so quite we hardly know it's running. For years we have had to increase the volume of the TV when the furnace or air kicked on! RSP exceeded our hopes & expectations!

Bill & Terry Stroud says:

Installers Josh and Travis were hard working, professional, courteous, friendly and polite young men and cleaned up their work mess daily. Lisa was great on giving us information to help us choose the system to best fit our home. She was very knowledgeable. We highly recommend RSP for anyone looking for good reliable heating and air services. Wonderful people, wonderful company.

Chris & Martha Harris says:

We are very happy with the service we received from RSP and we are very happy with the system that was installed in our house.

Alan Kahler says:

The two men that installed me new air conditioner were very professional and did an outstanding job. They cleaned up any mess and we are very happy with their work.

Jason Colp says:

Josh and Travis were very respectful of my residence and acted in a professional manner. The salesman Rowdy was professional and receptive to my questions and concerns. He was polite and courteous to me and my family. All in all, I have had a great experience to this point. Thank you!

Cheryl Ramsey says:

Michael and David were very hard working and very pleasant and polite. They were very cautious in my house not to touch anything. I was very pleased with the service we received.

Kathy Harris says:

Your company has been giving us quality service for many years. With our latest problem everything was handled professionally and by everyone who was here at our place. From Nathan, Rowdy and Josh, they were professional and knowledgeable about their products. Everyone in the office that I spoke with on the phone were friendly and pleasant to deal with. Thank you for your service.

Paul Wilson says:

RSP replaced our entire HVAC system - including duct work. They worked hard to listen to our wants and needs, and to keep our costs as low as possible. Their installers were courteous and allowed us to give as well as receive advice as the installation was proceeding. The quality of their work was excellent. I would recommend RSP wholeheartedly. Call RSP and ask for Rowdy. He'll treat you right! A big thanks to Josh, Mike, Justin and Travis!

Bruce Appleby says:

Everyone with whom I had contact was courteous, helpful, willing to (and able to) explain the whole process and wanted to be sure I was happy. I would recommend RSP with happiness. And i will! "Good service" seems to be a mere moto to most companies. RSP believes in and delivers good service. Two neighbors had told me I would be as happy with RSP as they are. They were right!

David Jordan says:

The RSP crew did a great job! They are very knowledgeable and took the time to explain everything they did after installing my new AC unit. I will recommend RSP to anybody that has any AC or heating issues. Thank you

Jon Porvaznik says:

Installation crew arrived on or before scheduled time, answered any questions I had. Were courteous and friendly, cleaned up mess nicely. One of my brothers was here today and commented on how well the central air unit was installed. I am pleased with installation and operation of unit so far.

Marsha Thomas says:

I called RSP because my air conditioner stopped cooling. John came and soon had it cooling again. He suggested I might want to think about getting a new unit. It was the softest sale imaginable, but John sold me on the idea of buying a new system. The rest was just paper work. Rowdy came, we discussed types of systems I might want, and we got the paper work done. That was a couple of weeks ago. Eric asked if I'd mind waiting for the new system since I had an air conditioner that actually cooled. I'd be happy to wait. Give service to people who need it first. In fact Eric asked more than once if I minded being shuffled back because I was cool and others needed working air conditioners. I would be uncomfortable thinking that installers were here when customers were doing without cool air. Josh & Eric arrived early and got busy. They explained things to me in a way I could understand. I expect this kind of service from RSP. Without exception their demeanor and deportment have been courteous and professional. This is my opportunity to express my appreciation for the people who answer the phones, who arrive and fix things, who discuss products and services with you and who do the installing. Thank you for a job done well, quickly and efficiently.

Patricia Phillips says:

Outstanding. Rowdy & Justin were very professional. They made sure everything on the new unit was working properly. They cleaned up and hauled away all the debris including the old unit. They took the time to show me how to use the new thermostat. They informed me that RSP could be contacted 24/7. I could not have asked for two nicer people to install my new AC and furnace.

Joe Powers says:

We arranged to have our furnace and AC replaced while we were out of town. Josh and Mike arrived early the day that we were leaving so they could explain what they'd be doing, how they'd be bringing in the new furnace, and how they'd leave things when they were done. Everything was done as expected and we're already enjoying a quieter and more comfortable summer. Good work guys!

Susan Jordan says:

Amazing! Mike and Josh did an outstanding job. They went above and beyond what we expected. Everyone we dealt with Lisa, Eric, Nathan, Mike and Josh were so helpful and courteous. Even the ladies that answer the phones are so pleasant. I can’t tell you how much we appreciate all you did to get us “cool” again. Thank you!

Barb Eisenhauer says:

The guys arrived at the time scheduled and were very friendly and introduced themselves. They explained everything that they would be doing and installed in the expected time. At completion they ensured that the system worked properly and explained all features on the thermostat. Both were very efficient and professional and we would recommend RSP to anyone!

Don & Judy Trombetta says:

Recently we had our heating and air conditioning system replaced with a new Trane heat pump system by RSP. We have been a customer for a number of years now. I can tell you that they are the finest group of people that we could ever have hoped to be associated with. They treat you as if you are a part of their family. The two young men that installed our unit were Rowdy and Mikey. They were so professional and courteous, and they answered any and all questions that we asked of them. Each and every time that they had to go outside and then come back into the house, they always made sure that they put on their booties first. It was a pleasure to see how these two men performed their duties. Also, I would like to say that our follow-up service will be provided by Nathan. Nathan has been our service rep for many years now and you could not find a more sincere and conscientious person to take care of our needs. Thank you again RSP for having such a professional installation, field service, and customer service staff.

Lynn & Paul D'Angelo says:

Upon seeing the opportunity offered by AMREN in cooperation with RSP, I contacted RSP in Herrin, IL. From the initial contact with Dana until the completion of the HVAC install and the insulation of our crawl space and attic, Lisa, the sales/energy professional, Eric the Job Coordinator, and the two teams were outstanding and authentic in their behavior.
Lisa prepared the initial energy audit answering my questions. Eric came to our home to review the agreement and installation plan. Mikey, Rowdy and the two insulation men (my old-timers forgetting their names) were polite, creative in their problem solving, considerate to the cleanness of our home, and worked in a non-intrusive fashion. The team walked the extra mile. We look forward to future contact with RSP and our maintenance agreement. We thank RSP and AMREN representatives for their professional and competent work.

Miranda Land says:

Josh & Eric were awesome. They were on time, respectful, knowledgeable. I tend to ask a lot of questions and they had no problem answering all of them! I am 110% happy with the service they provided to me. Thank you guys very much. Working with RSP and all of you employees has been very easy and pleasurable.

Ryan Hammonds says:

I was highly impressed with all the services your business provided from the initial consultation to the installation process. All your staff were very friendly and knowledgeable. I will definitely refer your business to others. Thank you for the good work!!!

Stephen Laur says:

Mike and Rowdy spent around 7 hours at our home installing a new unit. They did a very professional job, were busy the entire time, and answered all of our concerns as needed. We have always had good interaction with the RSP staff...sales, set up, installation, and service. If anyone is considering a heating and air equipment purchase, I would highly recommend RSP.

Delores & Ron McConnell says:

They were very efficient and did a good job. We are pleased with the unit. It is much quieter than our old unit. The workers were polite, considerate and helpful. All in all a great job and 100% satisfaction.

Lori and Bob Rath says:

We have had ours for a couple years.very happy with it. We have had the pleasure of having one of the best service techs you have. His name is Nathan.he is always courteous, prompt. Friendly and knowledgeable. Even our pets enjoy his company.we received a thank you card from him and you know he is sincere. We thank Rsp.for sending us your best.

Kevin Fear says:

Technicians took their time to do the job right. Friendly, courteous and took time to answer my questions. Cleaned up after they were done. Great experience!!

Scott Collie says:

Installers were prompt, professional, and did a great job. Lisa was outstanding as well. Both purchase and install experiences have exceeded my expectations. Great work!

Michael Davis says:

Price point very good. Timeline for installation was great. Efficient. The guys worked great as teamwork. Highly recommend your company to others. Good job.

Dave McDonough says:

The team that worked on the installation was first class. Not a wasted move in the whole process. Work was neat and clean. Always wore their shoe covers in the house. Clean up afterwards was excellent.

David Dunn says:

I had a XR16 heat pump installed. Installers were professional. They also had to remove and reinstall wood burner coil. They fixed all ductwork under house and also found a water leak I had. System blows twice as much air as the old unit did, is very quiet and all work was very neat. I would recommend RSP to anyone needing a new system.

Henry Neicamp says:

Beginning with Lisa coming to check our home for a new air conditioning and heat pump system, she explained everything to us so we could understand it and she was available whenever we called her. She did a great job. When Rowdy and Mikey arrived, they went right to work and wasted no time. They installed the unit without taking any breaks and cleaned up after their installation. They did a great job also. Rowdy explained the thermostat to us. Thanks for all your help during this job.

Scottd says:

After doing research, my wife and I decided time to start getting quotes. Knowing that we have to get one system for downstairs and one for upstairs(since no ductwork)we decided we start down stairs and pay this off then upstairs next. We got quotes from 10 companies. Some came in looked at our furnace and gave us a quote for same system.( which is 137,000 btu way too big), and quote us 12-15,000, one quoted us 24,000 with a lot of add ons. Others quoted us a sub standard unit for as much as a tran or Lennox. One even us a quote, then I showed them other quotes to see if they could do better. And then they "just remembered" about the rebates we could get and the prices somewhat dropped. And then we were referred to rsp. They came in measured the first floor, check the crawl space,attic, did their thing on the computer and give us a quote for a 60,000 btu( which is right size for our 1st floor.)this took aboit 5 hrs counting all the questions we had. My wife and I talked and decided to go with rsp not only for new central air/furnace but capping the crawl space with new vapor barrier. They came in on a Wednesday finished the units. Explaining the system,how it worked, what to expect with this unit from our old unit. New unit is amazing, took alittle getting used to due to fact old unit was 90,000 btu more then we needed. Next day they came and did the crawl space, sealing every crack, new vapor barrier done so well we will never have to worry about it coming up if we ever have to have work done in crawl space. Both days they cleaned up mess making house look like they were never there. They came and did a blower door test the next day showing us the difference on readings, which is pretty interesting. Next year rsp will be doing the upstairs and the planning on furnace /air condiitioner, spray foam insulation. Take my advice and don't get 10 quotes just go with rsp and save your time off from work and money.

Tara Broy says:

I have been extremely pleased with the service I have received from RSP. They have gone out of their way to help me and make sure that I am satisfied.

Marionna Hood says:

There are NO words, to describe how pleased I am with RSP!!!!! I have been without ac/heat for 8 years. I did my shopping and my research before hand. RSP hands down beat every estimate I received from competitors!!!! Lisa and Rowdy showed up to take a look at my situation. I was very impressed with their knowledge and level of professional tact! It wasn't just a walk through, of our home and then a hand shake and "we will" get back to ya. They were very thorough very respectful and answered all of (tons) my questions. Within days of us giving them the "green light" they literally had us up in going in a matter of days. Technicians, were very good and did their job as it should have been. I could just write a book, at how pleased and thankful I am that I found RSP!! My hat is off to you! Thank you from the bottom of my heart.

Susanne Ward says:

I just wanted to let you know about the crew that changed my furnace and air conditioner. They were very professional & knowledgeable, especially Josh. He was very helpful and they all cleaned up very well. I would recommend your services to anyone.

Natalie Ridgway says:

Great service! Justin and Josh did a great job. They were very friendly and hard workers. They took time to explain the new system and gave us helpful tips to keep our unit running well. I would highly recommend RSP!!

Rachel Craig says:

The installation went well and they finished two hours before they were scheduled to. They cleaned everything up very well. They were friendly and respectful individuals. They guys also helped us through the process of setting up our thermostat. Overall, they did a very good job.

Beverly & David Nelson says:

Your guys were fantastic. They did what they said they were doing - finished ahead of schedule. Very polite and worked very hard. No complaints from them even though it was less than 30 degrees and ice and snow everywhere. Highly recommend them. Josh & Justin, very good job. We very much appreciated your kindness and your work.

Ray & Tammy Thomspon says:

Lisa, Mike and Keith were the best team I've ever encountered. They were on time and very professional. They kept us informed every step of the way. I will definitely recommend RSP to anyone needing any HVAC work. Kudos to RSP Heating and Cooling. Your staff is awesome.

Doug & Mary Kimmel says:

Everyone was friendly, professional, thorough and efficient. We can't say enough about how happy we were with the service. We will be telling lots of people about RSP. Thank you so much.

Debra Finch says:

We recently had RSP install a HVAC unit for a new building at our vineyard/winery. The price was right, the personnel were more than accommodating, and so far, the unit had been extremely efficient. Mike McConnell went above and beyond helping to solve a problem that was out of his control. I would recommend RSP to anyone. Thanks.

Lyndal & Denise Graff says:

This was our 3rd Trane installation and as usual, everything went very smoothly. We also had the foam insulation done and what a difference that has made! Everyone at RSP is top-notch! Most importantly is the personal commitment to customer service - it can't be beat! Thanks for all you do to keep us warm or cool.

Sylvia Sullivan says:

We recently switched to RSP for regular maintenance on our Trane system. We had it installed by another company almost ten years ago and had been dissatisfied with its performance from the beginning. Nathan from RSP performed a thorough check and discovered several maintenance issues that needed to be addressed. Now our system is working up to our expectations for the first time. They are courteous, competent, and professional.

Jill Wertz says:

All three men showed respect in my house. Always put shoe covers on when entering my home. Always kept busy doing their work. If anyone needs heating and cooling, I will be sending them your way.

Billie Hicks says:

The service was wonderful. Such nice fellows working for you. I don't have any complaints, just praise for them. They cleaned up so well before they left you would never know they did so much work. They deserve and A+. I'm really proud of the furnace and air conditioner.

Carol McFarland says:

The guys did an excellent job. I couldn't have asked for better service.

Lisa Maple says:

We were very pleased with our service. Rowdy and Mikey arrived at 8:00am sharp and went right to work, finished at 1:00pm, cleaned up everything and explained about my new system. Also we were to be installed on the 28th of July and our unit went out sooner. Eric was great about getting us in way sooner. Thank you. Lisa is also very knowledgeable on all the units and what we needed. Thanks!!

Donna Ahrens says:

Your staff are the best! Very polite, intelligent, friendly and thorough.

Kyaw Naing says:

I have nothing but very positive experience with RSP. They are easy to get hold of 24/7. RSP Service Technicians (Andy and Nathan) are also very professional and courteous. Their work is thorough and complete to our satisfaction. Thanks RSP, for providing comfortable temperature environment to our home.

Rebecca Goetz says:

Josh and Justin arrived and were immediately personable and professional. They worked hard from the moment they walked in until they left. Our install looks great, and everything was completely cleaned up afterwards, as though they were never here! Our new AC is so quiet and our house is much more comfortable than our old AC ever made it. Your service was fantastic from the day we first called! Thank you, RSP, for helping us not only choose a new AC, but a great company! Everyone who came to our house was wonderful to work with, and Lisa and Eric knew exactly how to best install everything and were incredibly knowledgeable. They made it seem easy.

Sarah Bond says:

100% satisfied! Ultimate professionals - polite, efficient, and clean! From the yearly service to the decision making process of which unit to purchase to install, we have been completely satisfied with RSP! Thank you for your continued top-notch professionalism! Job well done! Highly recommend!

Chad Brooks says:

The guys worked hard and cleaned up after themselves. They were friendly and professional. We are well pleased.

Steve Cowan says:

Everyone involved in the installation of our AC and furnace has been very professional and friendly. Rowdy and Justin arrived at our house in the morning and stayed busy all the way out the door. Very impressed with their work and knowledge of the units. Eric came by to check on the units at our house the day of the install. Really thought he was wanting us to be satisfied with everything 100%. From your office workers, Tierney, and Lisa who came out to measure and take pictures, the experience was great. 100% satisfied. Thanks to all and I will send people your way anytime someone needs a unit.

Monty & Pam Dodson says:

We found out about you on the TV. My wife and I praise your team! I supervise at Continental Tire and my wife does a lot of interior design and consulting on projects. We both deal with people and contractors everyday. I have to say, no doubt, your workforce and professionalism is the best in Southern Illinois. Hats off to you for another great job!

Richard Creutz says:

Rowdy and Justin were excellent. They worked in our home for 2 days and you hardly knew they were here. They are good representatives of your company.

Jerry & Elaine Lemonds says:

Andrew and Jarod were very professional and very courteous. I would recommend their work to other people.

Rose Mausey says:

Very pleased with the work and workers. Rowdy and Justin are very polite and professional. Will gladly recommend RSP to friends and family.

Dayton & Jill Peebels says:

I want to thank the men who put our unit in for being nice and clean with their floor tarps and shoe covers. I couldn't believe the got it put in so fast. I will refer your company to other people. Thank you so much for your service and a very good unit!

Patty Buser says:

These people know their jobs. Very friendly, didn't take long to do the job, and it was done right and very neat. They cleaned up all the mess. They even put on shoe covers before coming into our house. We are very pleased with our unit. Thank you RSP for a great job well done. If you need Heating or Cooling repairs or new units, call RSP Heating and Cooling. They were great!

Jerry Clark says:

The technicians were very polite and were very mindful about not tracking in dirt. They also were very quick and finished the job in no time at all. We were very pleased with your service and product.

Susan Jordan says:

The RSP techs just left my home. I was so impressed with their professionalism and the work they performed! They were here ahead of time and did more than I expected. What a great experience and good way to start my day. Thank you!!

Kevin Trover says:

Very courteous and professional. Quick and clean installation. Very informative and quick to answer any questions I had. Competitive pricing and many financing offers available along with rebates.

Kimberly Lively says:

Anytime we need work done on heaters or air conditioners, RSP has our business. They were efficient, on time, and very nice. I would recommend them to anyone!

Lynda Sue Gaertner says:

All installation staff were cordial, conscientious, and did not make a lot of noise to remove and install our new system. And they did clean up well. All the guys had great personalities.

Marsha and Carey Russell says:

We have had our unit right at 2 years. From the beginning when Lisa came out to do the estimate, we have had nothing but great service and wonderful people to deal with! The unit has saved us major money and this past few months has proven itself more than able to keep up and not drive the cost through the roof! Our 2100 sq foot all electric home is costing us approximately $70-90 less per month! Thank you RSP and all your staff!

Elaine Claunch says:

Excellent job! Start to finish - quick service with a smile! Thanks to everyone at RSP - especially Rowdy & Mikey! I will be happy to recommend RSP. Thank you!

Scott Collie says:

Entire experience with RSP was superb! From initial bid to final install and system operation, the whole process was prompt, professional and well done. Lisa gave a thorough quote with explanations. Called to follow-up and performed well. Rowdy & Mikey showed up on time, worked well together, did a really neat install and thoroughly cleaned up the job site.

Tara Cohn says:

RSP was very prompt and extremely friendly and helpful with the entire process. I have been a customer for some time now and have always been treated with very kind words and professional service.

Michelle Ortiz says:

Service was exceptional!! From the very first phone call, phone was attended by the second ring, friendly voice. Lisa was amazing and very professional. She explained the sale and install process very detailed. The installers, Mikey and Mike were also professional and very polite. Super pleased and will highly recommend you to everyone. Thank you!

David & Jody Kennedy says:

We have been provided with excellent customer service with RSP. I can tell you that the prospect of having to spend thousands of dollars for a product is a dim one. Thankfully, I was referred to RSP. Lisa, Eric, Mike and Andrew were all very professional and courteous, and most importantly, competent. RSP lightened our burden of making such a difficult decision. RSP was a breath of fresh air that quality customer service is not lost and all questions were answered to satisfaction. The education and service were above and beyond. Thank you!

Sue & Bob Newman says:

We returned home on Saturday from a family Christmas party to find our heat was out. When Bob called RSP we were offered heaters to help us through until they could come check on our furnace. Nathan was here on Monday morning. Lisa came later that day to do a diagnostic on our furnace. She brought more heaters for our comfort. They called on Thursday to let us know they’d be there by 7:30am Friday. By noon we were all installed. RSP has, by far, the fairest prices around and the kindest, most courteous employees. We highly recommend RSP!

Steve Shields says:

I called on the 7th in the afternoon because my daughters furnace quit. Due to the extreme weather I was quite worried. Within an hour Andy arrived and had everything working in short order. Andy was very professional, friendly and seemed very willing and capable of answering my questions, This is the second time he has responded for your company to my call. Thanks for the quick and dependable service, and please pass on my appreciation to Andy for his professional response.

Terry & Ruth Murphy says:

My wife and I would like to thank everyone at RSP – those who we talked to and those we came into contact with. RSP has done everything they said they would do for us. Everyone was kind and courteous and very clean. They did a complete install in one day. That sure helped out a lot. We would like to thank you for the loan of the heaters that kept us warm until our system was installed

William & Melissa Irvin says:

Your sales associate, Lisa Barcus Gentz, explained and walked us through what the installers would be doing for our new furnace and AC install. I greatly appreciate the crew men’s work and nice and courteous service. I would recommend RSP Heating and Cooling to anyone.

Eric Davis says:

First rate service from start to finish. All employees were helpful, knowledgeable and cordial from sales all the way through the installation process. I will highly recommend RSP to all of my family and friends. Thank you and Happy Holidays.

Ginger Bazzetti says:

A big thank you. Everyone has been extremely kind & helpful. We are very pleased with the service we received & happy with our new system. Thanks again.

Jessica & Jeremy Mathenia says:

Everyone was easy to work with and worked around our schedule. Everyone we worked with was always on time and willing to go the extra mile to make sure everything was done properly.

Valerie Long says:

Everyone who was in my home was honest, polite and courteous. Everyone wore shoe covers. Lisa, Rowdy and Andrew, thank you so much. You all are the best. Now I can rest easier knowing my heat and air is no longer a concern.

Don Burnett says:

The RSP staff are the most professional and courteous people that I have ever had in my home. They came in and they knew their stuff. I was especially impressed by Lisa who did the estimate and Rowdy and Andy, the installation crew. I also had a service call on my downstairs unit and the service technician was great. I could not have asked for a better, professional group of people to do business with.

Brandon Vaughn says:

Outstanding customer service, sales, and installation. Salespersons and installers were very professional and provided the exact services I desired. Thank you again for all of your help. Job well done.

Lisa & Harlan Jennings says:

We were impressed with RSP Heating and Cooling from start to finish. Lisa came to our house and did a thorough assessment and answered all of our questions. Eric came out to make a plan, on time, and answered any new questions we had. The installers, Michael and Andy were polite and did their best to not be intrusive. Even though our house is in a state of renovation they still respected the fact that this is our home.

Diane Crisp says:

From the very first telephone call through installment, we felt RSP was outstanding in their professionalism! I especially appreciated everyone covering their shoes upon entering our home. I also liked all of the attention to detail on everything that was done.

Zachary Schmacher says:

RSP Heating and Cooling came out to my house in 15 minutes in the middle of a snow storm - these guys did an awesome job and had us up and running again within the hour.